Senior Account Manager

MISSION


To be the senior Account Manager in the web part of the business of Verb. To be responsible for all client services for the website clients and to support the Head of Production to ensure that our clients are getting the best possible service. To directly manage and own the relationship for the highest value and most important clients and to be the core escalation point for all of the others. 



OUTCOMES


Build and maintain excellent relationships and budgets at all levels of the business.

Proven ability to grow accounts and strategically upsell / cross sell.

Proven track record in managing large digital website builds 

Proven track record in managing large eCommerce website builds 

Experience managing and mentoring junior Account Managers. 

Good understanding of web design and development process including; UX, scoping, project management frameworks, user testing and research.

Project management experience, the ability to multitask and remain calm under pressure.

Confidence discussing possible digital and creative solutions. 

Excellent verbal and written communication, including outstanding presentation skills.

A strong commercial head for how to create opportunity. 

Experienced dealing with luxury clients 

Strong negotiation and conflict management skills. 



COMPETENCIES


Our people are at the heart of what we do and we ensure any new team member can demonstrate that they are:


Efficient

Honest and operate with integrity

Organised with a strong work ethic

Highly motivated & enthusiastic

True to your word (verbal and written)

Intelligent, analytical and data driven

Curious & not willing to simply accept the status quo

Have high levels of attention to detail

Proactive & fast moving, without being abrasive 

Calm under pressure

A visionary and strategic thinker

Good listener

Team player

Self aware & always challenging yourself to grow 

Able to mentor and develop others

Down to earth - we’re passionate about our work but we know what’s important in life and we like to have fun along the way



COMPANY BENEFITS


High degree of autonomy in role that can grow further as the company grows

Attractive salary and pension

25 days’ holiday per annum plus bank holidays 

£500 contribution to personal development / gym membership via our Mind Body & Soul initiative

Free coffee, tea and fruit

Free beers every Friday

Free breakfast at weekly company meeting

Early finish on Fridays